Entry Level IT Helpdesk (136377) Open job in new window
Location: Smithfield, RI
Metro Area:
Category: Call Center or Help Desk

CSI Tech is currently seeking candidates for an Entry-Level IT Helpdesk/Tech Support position in Smithfield, RI.Pay is set at $13.00 per hourJob Description:Schedule/Shift: This call center is open 24/7. Workers will need to work holiday and weekend days as scheduled. Workers will be assigned 1 weekend day per week. Workers are assigned 8 hours days with overtime as needed. Start time will be scheduled between 1PM and 4PMTraining will be 2 weeks. Training classes will be held from 8:30am -- 5pm *Training is mandatory*Any time off requests must be made and approved prior to the start of the assignment.About the Position:-This entry level position requires the prompt technical responses to questions from retail store and pharmacy employees regarding troubleshooting, diagnosing, and resolving problems for store and Point of Sale systems, hardware, Repairs and Maintenance.-This position requires a thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues.-Related online diagnostics are used for troubleshooting; incidents are tracked in a case tracking system.-The primary role of this position is to take live trouble-shooting calls daily 100% of the time.-This position must deliver outstanding customer service in a timely and efficient manner and with a demonstrated commitment to 1st call resolution and overall customer satisfactionRequirements:-A minimum of 6 months related work experience required, ideally in a call center, technical or customer service related role 1 to 2 years' experience working in a service oriented call center-Preferred Associate or Technical degree preferred-High School Diploma or GED required-Must demonstrate analytical, problem solving and interpersonal skills Must have excellent Customer Service skills Must have competent PC skills, Particularly in Excel and Access-Must have excellent verbal and listening communication skills Must have excellent writing skills-Able to work in a flexible 24/7 work environment, preferred